You are required to take delivery on the date agreed between us or delivery partner, otherwise we reserve the right to charge you an additional redelivery fee of the original amount. This payment will be due before redelivery takes place.

Our delivery partner has an estimated delivery time slot between 9 am and 5 pm. If you subsequently cancel the delivery or if you are not available to accept the delivery when our delivery partner arrives at your address within the agreed time slot, we reserve the right to charge you for the cost of the return delivery in addition to any delivery charge already paid.

Delivery is always subject to the health and safety of the delivery personnel. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery and accepts the product in its current condition. You are responsible for checking the condition of all Products delivered and must highlight any issues upon receipt with the delivery carrier. The delivery carrier will direct all queries at this stage to us, and we will agree on a means of resolving the issues that are presented at this time.