COMPANY

Cargans Outdoor Living LTD trading as Harmony hot tubs is registered in Northern Ireland under company number NI707599

CONTRACT

After placing an order, you will receive an e-mail from us confirming that your order has been accepted, if you have successfully applied for our credit option, when our selected finance company has confirmed to us that it has received your signed finance agreement.

We will assign an order number to your order and tell you what it is in the Order Confirmation. It will help us if you tell us the order number whenever you contact us about your order.

We may refuse at our discretion to accept an order where we cannot obtain authorization for your payment, if there has been a pricing or product description error, if we do not deliver to your area.

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card within 14 working days. We will not be obliged to pay any additional amount as compensation for disappointment, loss of earnings, subcontractors’ time (e.g., plumbers, electricians), or property damage, or delays or damages caused by external couriers.

FINANCE

In order to be considered for our credit option, you must be at least 18 years of age, resident in the United Kingdom or Northern Ireland for at least three years, have a credit or debit card and a bank or building society current account, and be either self-employed or in full or part-time employment (over 16 hours per week) or retired and in receipt of a pension or in receipt of a disability benefit.

Your application for our credit options will be sent to our selected finance company who will notify you and us if your application is successful and, if successful, will send you the credit agreement which you must sign electronically and fulfill or document required by said finance company.

WARRANTY

Guarantees do not cover fair wear and tear, neglect, abuse or misuse of your Products, loss or damage, including rusting and corrosion, due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, damage by animals generally or theft, or accidental damage or loss caused by a third party.

We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged, or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. This does not affect your legal rights. No compensation will be given in addition.

Guarantees and Warranties are not transferable upon the resale by the customer to another end user.

PRICING

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Our website contains a large number of product options and it is possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. At our discretion, we may either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.

PAYMENT

Unless you successfully apply for our credit options, payment for all Products may be made by credit or debit card. We accept payment by Visa and MasterCard via the Stripe online payment system providing the card used is registered to the delivery address.

Once payment has been received, the delivery address cannot be changed. The individual who has been accepted for the finance must be present on the day of delivery to sign for the goods.

The full balance must be paid when you are booked in for delivery by our logistics team. This is usually 14 days before delivery. The finance team will take your payment by bank transfer or credit card payment. Payment by bank transfer or credit card payment must be received and cleared before delivery can be made.

We take a 20% deposit when you place your order for all made-to-order products. Products cannot be delivered until full payment has been received, usually when you are booked in for delivery, 14 days before.